Audit your Stripe MRR. Find out why the numbers don’t match.
MRRaudit compares your Stripe MRR with ChartMogul, customer by customer, and explains the cause of every difference. No ChartMogul account? No problem, you can still use MRRaudit to audit your Stripe data.
Read-only access · Get started in minutes · Built by the team behind ChartMogul
Stripe
MRR
$51,100
🤔There’s a $4,100 MRR difference. Why?
ChartMogul
MRR
$55,200
Stripe
MRR
$38,400
🤔There’s a $2,900 MRR difference. Why?
MRRaudit
MRR
$41,300
Inside the audit
Every difference, traced to the customer behind it
Every difference is grouped by cause, explained in plain words, and linked to the invoices and subscription events behind it.
MRR audit
Stripe vs. ChartMogul · August 3, 2026 · Available until September 2, 2026
5 resolved
Stripe selected 3
ChartMogul selected 2
MRRDifference +$4,100
Stripe
$51,100
ChartMogul
$55,200
Active paying subscriptionsDifference +90
Stripe
1,250
ChartMogul
1,340
Discrepancies
All
123
Missing in Stripe
47
Missing in ChartMogul
31
MRR mismatch
38
Status mismatch
7
What caused the difference
Most of the MRR gap in this group comes from usage revenue.
Stripe classifies the usage as non-recurring revenue. ChartMogul classifies it as subscription revenue and includes it in MRR.
Use Stripe for this group Use ChartMogul for this group
Customer
Discrepancy
Stripe MRR
ChartMogul MRR
Difference
Choose
Northwind Labs
Usage revenue
$3,900
$4,180
−$280
StripeChartMogul
Corvus Group
Partially refunded
$2,400
$2,200
+$200
StripeChartMogul
Halstead & Co
Recurring discount
$1,900
$1,520
+$380
StripeChartMogul
Every row links back to the customer, invoices, and subscription events behind the calculation. Illustrative example.
The problem
Why your MRR numbers don’t match
Stripe records what you charged. A tool like ChartMogul turns those charges into recurring revenue. If you don’t use ChartMogul, MRRaudit does that calculation for you.
The two sides handle invoices, failed payments, refunds, discounts and usage-based charges differently. Those small differences add up to a real gap in MRR.
Common causes
Customers missing from MRR
When an invoice is issued in Stripe as a one-off charge instead of through a subscription, it is not recorded as subscription revenue and the customer drops out of MRR. This often happens when a customer is upgraded from monthly to annual.
Stripe MRR · $0Actual MRR · $400
$ Halden Software · Upgrade to annual
What happened in Stripe
Pro monthly subscription, cancelled in MarchSubscription$400/mo
Pro annual, paid on a one-off invoiceOne-off$4,800
MRR in Stripe
January
$400
February
$400
March
$0
April
$0
The customer is still paying $400 a month, but with no active subscription in Stripe they disappear from MRR.
Past-due customers still counted
A customer can keep counting toward MRR long after they stop paying, if the subscription was never cancelled.
Still in MRR · $500Last collected · February
! Corvus Group · Pro plan $500/mo
Payment history
Jan
Paid
Feb
Paid
Mar
Failed
Apr
Failed
May
Failed
Contribution to MRR $500 every month
Three months after the last successful payment, the subscription is still contributing its full amount.
Refunds treated differently
A refund lowers what the customer actually paid. Whether it lowers MRR depends on how refunds are set up.
Refunds ignored · $1,200Refunds applied · $1,100
$ Northwind Labs
Transactions
Annual invoice paidSuccess$14,400
Partial refund issuedRefund−$1,200
Refunds ignored
$1,200
Full annual amount, spread over 12 months
Refunds applied
$1,100
Refund subtracted from the annual amount
Identical transactions. The MRR you see depends entirely on the setting.
Discounts applied inconsistently
A recurring discount lowers what the customer pays. MRR should be reported net of discounts, to reflect what customers are actually paying you.
List price · $500Actually charged · $450
% Halstead & Co · Monthly invoice
Line items
Team plan, list price$500
Partner discount, 10%Recurring−$50
Charged to the customer$450
Gross of discount
$500
MRR overstated by $50
Net of discount
$450
Matches cash collected
Across many discounted customers, a 10% gap adds up.
Classification of usage revenue
Usage revenue can be classified as subscription revenue or as non-recurring revenue. If Stripe and your analytics tool classify it differently, the same customer shows a different MRR in each.
Stripe · $3,900 MRRaudit · $4,180
~ Northwind Labs · Plan with metered usage
Subscription
Base priceRecurring$3,900
Usage billed on latest invoiceMetered$280
Stripe
$3,900
Usage classified as non-recurring
Only the fixed plan price counts toward MRR.
MRRaudit
$4,180
Usage classified as subscription revenue
The $280 billed for usage is included in MRR.
Neither is wrong. It depends on whether your business treats usage as recurring revenue. MRRaudit lets you choose.
Subscription status differences
If Stripe sees a subscription as active and your MRR tool sees it as cancelled, the same customer counts as MRR in one place and as churn in the other.
Stripe · Active MRRaudit · Churned
! Ardent Systems · Growth plan
Stripe
No cancellation recorded
Subscription remains active
MRRaudit
Churned
Cancellation recorded on 12 March
How this changes your metrics
MRR contribution$890 vs $0
March churnNot counted vs $890 churned
The same customer is active in one tool and churned in the other. That changes MRR, churn, and every retention metric built on them.
The problem isn’t just that your MRR numbers differ.
It’s not knowing which customers caused the gap, why, or which number is right for your business.
How it works
From two different numbers to one you can explain
Four simple steps.
01
Connect Stripe
Give MRRaudit read-only access to Stripe, and to ChartMogul if you use it. We never change your data.
02
Set your MRR rules
Tell MRRaudit how your business treats refunds, discounts, failed payments and other events that change MRR.
03
See every difference
See the customers behind the gap, grouped by cause, with a plain explanation of why the numbers differ.
04
Pick the right number
Choose the treatment that matches how you report, so the MRR you share is one you can explain and trust.
Why it happens
Your billing wasn’t designed all at once
The way you monetize your product changes over time. New plans, discounts, usage pricing, annual contracts, refunds, migrations. Your billing data evolves with it.
When MRR differs between tools, it doesn’t mean your data is broken. Some differences are mistakes. Some are timing. Some come from reasonable decisions made at different points in your company’s history.
MRRaudit helps you understand the mess, decide what should count, and trust the number you report.
Billing evolves
Plans, pricing, and payment models change as your business grows.
Differences accumulate
Small decisions about discounts, refunds, usage, and subscription status add up to real MRR gaps over time.
You stay in control
MRRaudit shows you what happened and why. You decide which number fits how your business reports revenue.
Testimonial
“Our CEO asked a simple question: ‘What’s our ARR?’ None of us could answer with confidence. We had to rebuild four years of Stripe invoice history from scratch. With MRRaudit, we could have found the differences ourselves in a fraction of the time and shown exactly what was behind the number.”
